In 2019, the average email user is expected to receive 96 emails per day. How can you make your company’s emails stand out?
Are you thinking what I am thinking?
Look, emails can be a great way to build customer engagement and drive sales, but all too often this potentially powerful resource is misused and overused (as is expected, we marketers were never really known for taking our economics classes seriously! We just don’t know when to draw a line. We beat the best strategy to a pulp…always. But that’s best kept for another discussion.)
Okay, so where were we?
Yeah, abuse of email marketing, right.
Improper use of e-mail campaigns is not just a waste of your time and money, it can also wind up driving away customers. Take it from an email marketer with “almost” a decade of experience.
Here are six tips to help you get started with successful, productive e-mail campaigns.
1. Start with a clear goal in mind
This is not just the starting point of a successful campaign—it’s the most important part of planning. Without a clear goal, how can you make your message to the customer clear? A clear goal will include what action you want your customers to take, how you will motivate them towards this action, and which group of your current or potential customers you are targeting with your message.
2. Target the right audience
It doesn’t matter how well-crafted your message is if it isn’t reaching the right people. The segment of your current or prospective customer base should be directly in line with the goal you set for your campaign.
Example 1: Opening a new physical store
If you’re planning on opening a new physical store, you will want to make your customers aware of this – but, which customers will care? If you’re opening a new store in Arizona, sending this news to your online customers on the East Coast will not be ideal as the news is irrelevant to them. An effective target group would include online customers with Arizona based addresses.
Example 2: Offering a new product
If you’re trying to make customers aware of a new product being sold on your online store, you will want to target the customers most likely to not only buy the product, and filter out any customers who would not be valuable targets. You might consider building your target group around customers who have purchased items of the same brand before, but have not purchased a similar product recently.
3. Take steps to avoid spam filters
Unfortunately, the prevalence of junk and scam e-mail means that part of creating an effective campaign is taking steps to ensure that your marketing message is not assumed to be spam and filtered out before it ever reaches your customers’ inboxes.
- Keep your e-mail lists clean. Lists with a large number of invalid e-mail addresses are more likely to lead to future e-mails being considered spam.
- Have a clean subject line. The most common junk e-mail subject lines are: “Act Now” and “Limited Time Offer.” Spam filters tend to use these as red flags to determine if a message is spam or legitimate marketing. When in doubt about a particular subject line, check your own junk e-mail folder and see what phrases are used there. Similarly, avoid typos, using all capitalized words, or multiple exclamation marks in the subject line, as these are also frequently associated with spam.
- Don’t use too many images. A high text-to-images ratio is very common in spam. Most e-mail service providers recommend having about a 60/40 ratio of text-to-images in your message.
4. Send your e-mail at the right time
Typically, messages sent overnight or late in the day end up being deleted rather than read. The best time to reach your customers will vary based not only on your industry, but your customer base. MailChimp has done a large amount of analysis on this topic and has a helpful article that covers the best times in detail.
5. Create click-worthy content
Once a customer sees your e-mail in their inbox, the battle is only half won. The effectiveness of your campaign now rests on the content of the message. Consider three things when creating your content: an enticing subject line, an easy-to-navigate layout, a clear call to action.
6. Measure the effectiveness of your e-mails
The most common measurements to look at are open rates and click-through rates. These metrics give you an idea of how many people your message is actually reaching and how many of those customers are actually acting on your messages.
As a marketer, you already know that nothing is set in stone. We create. We innovate. We sell.
However, these are the pointers that have kept the marketing campaigns straight and my clients sane and healthy in today’s tough market.
So, you MAY take the pains to keep this in mind.